How is this different from other tools?
CableFinder is different than any other serviceability tool because it enables you to price and contract services without ever having to send an email to a Carrier or Telecom Services Distributor.
How accurate is the information being provided?
CableFinder has direct API integration into Carrier portals meaning it is providing you with real-time information as if you were going to the Carrier directly. On the results page, CableFinder reverse engineers the build calculations the Carrier uses to determine the minimum MRC required to fund the build. In the pricing catalog, you’ll see the most heavily discounted price including promotions without having to go to a Finance Department for additional approvals.
What do I do if CableFinder isn’t loading results correctly?
Try clearing your browsing history, logging out of the portal, and logging back in. If you are still having trouble, email support@cablefinder.net
Why don’t I see an address appear when I type a business name in the search bar?
That business address is not registered with Google. Instead of the business name, type in the full USPS address. You may also recommend to the customer that they create a free profile on Google My Business which will pull up the business in CableFinder and also improve their overall search engine optimization.
What do I do if my address isn’t serviced by one of the Carriers in the CableFinder portfolio?
While we work to bring more Carriers into the portfolio, you may use the Manual Request feature in CableFinder. Fill in the appropriate fields on the Manual Request page and specify in the Notes section pertinent information about the services being requested. Additionally, you may work with your Telecom Services Distributor back office team directly.
What is MRC? What is NRC?
MRC = Monthly Recurring Charges; NRC = Non-recurring Charges
Can I brand the Quote with my own company logo?
Yes, this is a newly added feature in 2021! Send a high-resolution company logo to your Telecom Services Distributor back office team and they will update your profile so that all quotes will be branded with your company logo.
Why do I have to confirm there is no unit or suite number when generating a contract?
One of the most common reasons for a rejected order is due to a missing or inaccurate suite number. CableFinder is decreasing the likelihood of an order being rejected for you!
Can I use my own DocuSign license to use the Sign Contract feature?
If you would like to use your own DocuSign license, use the Generate Contract button instead of Sign Contract.
Why are my returned results on a multi-site spreadsheet blank?
It’s possible the file was not uploaded correctly. Check that you uploaded the file in CSV format, not Excel. Also, make sure there is a Location Name associated with each address.
How do I change my password or profile information?
Hover over your username in the top right-hand corner of the screen and choose View Profile or Change Password.
Can’t find what you’re looking for?
Please reach out to us with any other questions you may have.